Return Policy for Digital Goods
Last Updated: 8/2023
1. Introduction:
Welcome to Paper Panther Studio, where we offer a variety of digital goods for purchase. This Return Policy outlines the terms and conditions for returning and refunding digital goods purchased from our website.
2. Eligibility for Returns:
We understand that circumstances may arise where you may need to return a digital product. However, due to the nature of digital goods, we offer returns and refunds only under rare and specific conditions.
3. Eligible Reasons for Refunds:
We offer refunds for the following situations:
• You were charged multiple times for the same digital product due to technical errors.
• You experience issues with the product that prevent its use, and our support team is unable to resolve the issue within a reasonable timeframe.
4. Ineligible Reasons for Refunds:
Refunds are not provided for the following reasons:
• You've changed your mind or no longer need the digital product.
• You've purchased the wrong product or version.
• The product doesn't meet your specific requirements or expectations.
5. Refund Process:
If you believe you are eligible for a refund based on the eligible reasons mentioned above, please follow these steps:
• Contact our customer support team at Hello@paperpantherstudio.com with the subject line "REFUND REQUEST" within 7 days of your purchase.
• Provide detailed information about the issue you're facing and any relevant supporting documentation.
• Our support team will review your request and determine if it meets the eligible criteria for a refund.
6. Refund Approval:
If your refund request is approved, we will process the refund within 5 business days of approval. The refund will be issued using the same payment method used for the original purchase. Please be aware that processing fees will not be refunded.
7. Unresolved Issues:
If you experience ongoing issues with the digital product after a refund has been processed, please reach out to our support team for further assistance.
8. Contact Us:
If you have questions, concerns, or requests related to our Return Policy or the refund process, please contact our customer support team at hello@paperpantherstudio.com.
Return Policy
Thank you for shopping with Paper Panther Studio. We want you to be completely satisfied with your purchase. Our return policy is designed to ensure a smooth and fair experience for all our customers, whether you're purchasing services, digital products, or physical products. Please read our policy carefully.
1. Returns for Services:
If for any reason you are not satisfied with services rendered, please refer to your project contract and contact us directly via phone or email. We will work with you to address your concerns and find a suitable resolution.
2. Returns for Digital Products:
Due to the nature of digital products, all sales of digital items are final and non-refundable. Please make sure to review product descriptions and previews before making a purchase.
3. Returns for Physical Products:
If you receive a defective or damaged physical product, please contact us within 3 days of receiving the product. We will provide you with instructions for returning the item. Once we receive the returned item, we will inspect it and, if it's found to be defective, we will offer a replacement or refund.
5. Exclusions:
The following items are not eligible for return:
• Downloadable digital products
• Customized or personalized items
• Items that have been used, damaged, or altered after receipt
6. Refunds and Processing:
Refunds for eligible returns will be processed within 5-7 business days after we receive the returned item. Refunds will be issued in the original form of payment.
7. Shipping Costs:
Shipping costs for returning items are the responsibility of the customer, unless the return is due to a defective or damaged item.
Please note that this return policy is subject to change without notice. We recommend reviewing our policy each time you make a purchase. If you have any questions or concerns about our return policy, please don't hesitate to contact our customer support team.
By making a purchase with Paper Panther Studio, you agree to our return policy.